Refund policy

• Eligible items can be returned or exchanged within 7 days from the date of Delivery.
• Returned or exchanged items must be unused, unwashed, and undamaged, with their original packaging, labels, hang tags, and bands intact.
  
• Products purchased during SALE or promotional offers are not eligible for return or exchange, except in cases where you receive a damaged, defective, or incorrect product.
• If you receive a damaged, defective, or incorrect product, we will offer a replacement, subject to stock availability. If the product is unavailable, a full refund will be processed to the original payment method.
• To initiate a return/exchange, kindly send us an e-mail to admin@thebaycompany.in within 7 days of the purchase, mention the Order number as your e-mail subject followed by the reason for return.
• You can contact our Customer Care at +91-22-46664899 for further clarification. Our delivery agent will then pick up the order for the shipping address provided to us.
• After receiving the product at our warehouse, we will perform a quality check, and intimate you through e-mail/call regarding further action.
  
  In the case of refunds, we are dependent on external agencies such as banks and payment gateways. Your refund will be processed as per the below - mentioned timelines:
  
  • Debit Card/ Credit Card/ Net Banking: 5-7 working days from the refund initiation date.
  • NEFT Transfer: 5-7 working days from the refund initiation date.